OUR SOLUTIONS
PLANET
OMNICHANNEL SOLUTIONS
SALES FORCE AUTOMATION
Proprietary solution available on different devices (iOS, Android, tablet) to share catalogues, check product availability and manage sales orders . The solution is customisable and supports various product categories, with some specific functionalities for the fashion sector.
- Cross-platform order entry (Web IOS Android)
- Colour and size grid for quick entry
- Table mode (preliminary selection)
- Assortment management
- Promo Management
- Sales statistics
- Remote viewing of models
STORE MANAGEMENT
Proprietary solution for managing brick-and-mortar shops supporting a seamless integration with e-commerce solutions exploiting an omnichannel customer experience
- Real-time sales control
- Telematic record management
- Functions for returns, cancellations, discounts
- Loyalty and gift card management
- Telematic lottery
- POS and SDI integration for electronic invoicing
- Integration with e-commerce in an omnichannel perspective (e.g. notice of goods sold and waybill management)
e-commerce
e-commerce solutions for product sales and marketing campaigns, supporting a seamless integration with brick-and-mortar shop management to exploit an omnichannel customer experience
- Design and development of eshops on standard platforms: prestashop, shopify, woocommerce
- Integration with various payment systems and couriers
- Staff training for e-commerce site management
- Comprehensive process management in BPO mode: we act in 'consignment' mode, providing retail sales and VAT compliance at European level
- Shipping and returns platform and omnichannel point-of-sale alerts
- Web marketing
Paid traffic: paid advertising campaign management, retargeting - Use of neuromarketing to identify more effective communication channels for purchasing decision-making processes
CUSTOMISED SERVICES
Our IT services are available on-premises or on cloud We can run e-commerce sales process with a Business Process Outsourcing approach.
Our solutions can be easily integrated in customer IT architectures with a special focus on its cybersecurity policies.
From the point of view of ecommerce process management, we help the customer to define the process, activate the logistic channel and payment systems, train its personnel, or activate a Business Process Outsourcing scenario where the ecommerce channel is managed by us, in accordance to customer’s marketing strategy.
Our solutions can be easily integrated in customer IT architectures with a special focus on its cybersecurity policies.
From the point of view of ecommerce process management, we help the customer to define the process, activate the logistic channel and payment systems, train its personnel, or activate a Business Process Outsourcing scenario where the ecommerce channel is managed by us, in accordance to customer’s marketing strategy.
Integration with major ERPs
Our applications are natively integrated with major ERPs, enabling a seamless exchange of information between the store and the customer’s enterprise information system
- STEALTH
- QUASAR
- JDE
- SAP
- FASHION
- MAGO 4
- DB AS400
OMINCHANNEL
The management of physical and virtual stores can be natively integrated to simplify logistic processes and ensure
a consistent customer experience, facilitating cross-selling.
In this operational scenario, the customer has a physical sales network in the territory managed by our omnichannel solution.
The ecommerce is fed with the stock of individual shops filtered according to predefined rules (e.g. season, priority, etc.).
Shipping and returns take place directly from the store cashier, who also prepares the waybill
a consistent customer experience, facilitating cross-selling.
In this operational scenario, the customer has a physical sales network in the territory managed by our omnichannel solution.
The ecommerce is fed with the stock of individual shops filtered according to predefined rules (e.g. season, priority, etc.).
Shipping and returns take place directly from the store cashier, who also prepares the waybill
- There is no physical warehouse dedicated to e-commerce. All goods are displayed in the Store
- Does not require dedicated personnel
- Returns are simplified
- Buyers more reluctant to buy online can go and try on the goods and pick them up at the point of sale
The two channels are not in competition, but work together to better serve customers, creating mutual cross-selling opportunities
0
Foundation year
€0M+
Turnover brokered with our omnichannel solutions
0+
Stores use our solutions
+0%
of our turnover from customers we have been working with for more than 15 years
Certifications and Partnerships:
New Technologies
Using augmented reality, artificial intelligence and predictive analytics technologies, we help our customers offer an ever better
and engaging shopping experience while simultaneously increasing the effectiveness of their internal processes.
Augmented reality allows greater awareness when buying, so as to help the buyer choose the product he or she wants.
For example, augmented reality allows you to carry out virtual product tests or see different furniture objects placed in your home, simply by using your smartphone.
New technologies make it possible to replicate in the virtual world what one usually gets in a physical shop: seeing, buying and testing products or services, requesting assistance or returning purchased goods
For example, augmented reality allows you to carry out virtual product tests or see different furniture objects placed in your home, simply by using your smartphone.
New technologies make it possible to replicate in the virtual world what one usually gets in a physical shop: seeing, buying and testing products or services, requesting assistance or returning purchased goods
AUGMENTED REALITY
Generative AI
We experiment with and use genAI tools and platforms to support e-commerce, which make the entire sales process more effective:
- marketing - automatic generation of multilingual product descriptions
- customer experience - customised answers to customer questions
- purchasing - proposing product associations and cross-sales offers (e.g. helping to choose gifts based on the end-user)
- customer service - provide appropriate explanations according to customer profile
The e-commerce channel provides broad visibility of the process down to the end user; this visibility allows Business Intelligence algorithms to be implemented to effectively control the sales process and profile end customers. This analysis can be extended through Predictive Analytics, including exogenous variables and Machine Learning techniques.
Knowing the end user, where they live, what they buy and what they have bought in
previously, its habits, as well as allowing marketing and cross
customised sales, allows the production of new products to be planned by applying exogenous variables to the data collected, such as
-weather forecast
-economic changes
-social events
e.g. planning inventories at peripheral warehouses by applying classical regression and machine learning techniques
Knowing the end user, where they live, what they buy and what they have bought in
previously, its habits, as well as allowing marketing and cross
customised sales, allows the production of new products to be planned by applying exogenous variables to the data collected, such as
-weather forecast
-economic changes
-social events
e.g. planning inventories at peripheral warehouses by applying classical regression and machine learning techniques
